Of course it it doesn't help that mine is almost 10 years old. I can't wait til we scrounge up enough money for a new one. A simple normal act this weekend turned my wife into not a nice person. Everything I did was wrong because, god forbid, I got a note that my firewall protection expired. I use CA products. They've been good to me for the last couple of versions. So I downloaded it again. Almost immediately I had problems. I went nuts trouble shooting both our Optimum on line account and connection. Did the pings and the pings were returned. I called them up to make sure I did everything right. They assured me I did.
They also told me to hang on and they would connect me to CA. Good service here I will add. I spoke to CA, we went through a bunch of scenarios. We finally decided to uninstall it. The wife in the mean time was frothing at the mouth because she couldn't get her blogging fix satiated. She didn't even think that I was also inconvenienced mightily because I couldn't get my Zuni Newsletter out with no internet service.
At any rate the CA folks were very helpful. They told me to go back to Optimum because they have a free downloadable version of CA virus scanning firewall etc. I did get it downloaded and finally got everything up and running with CA's help. Now the youngest son won't have to come over and try his magic. He told me he probably couldn't help but would see what he could do and bring the PC to a computer nerd friend of his. Long story short, everything is back to normal until the next time we have connectivity problems..... then of course it will be my fault again!!! sheesh!!